Reviews management
Reviews across every platform, in one inbox, with personally-written responses
For trades and local services, reviews are the single most actionable ranking signal and a major influence on whether a prospect calls you or your competitor. Yet most local businesses respond late, inconsistently, or with copy that reads like a template.
We do reviews differently. Multi-platform monitoring, personally-written responses, real review acquisition support. Never faked, never templated, never automated without a human check.
What’s in the deliverable
Multi-platform monitoring + reviewed by me response drafting
Google Business Profile review inbox (the primary ranking signal)
Yelp, Tripadvisor, Trustpilot — pulled into one inbox
Healthcare adds Doctify; trades add Checkatrade + TrustATrader review exports
I write the first response from the reviewer text + your context. Reviewed and edited before anything goes live.
Positive reviews: short, personal, mention specifics (technician, service, date). Never “thanks for your feedback”.
Negative reviews: acknowledge the issue, propose the fix, take it offline. I review each draft for tone before send.
Real review acquisition support — frictionless asking at the right moment, no fake reviews
Review velocity reporting (per month, per platform) so you can spot when acquisition has slowed
Every review response is personal and reviewed by me. The client sees the dashboard, not blank templates.
How I run it
Monitor, draft, send
- Step 1. Monitor. Every new review across all platforms surfaces in your dashboard inbox within minutes, pre-classified by rating.
- Step 2. Draft. For each one, I write a personal response using the review text + your business context. Reviewed before send.
- Step 3. Send. On Core you approve and post. On Growth, drafts ship after a 24-hour review window unless you pause.
Questions
Answers to the things people ask most
Reviews are the single largest controllable signal for ranking in the Google Maps 3-pack. Beyond ranking: a 1-star difference in average rating can swing call volume by 10-20%. For AI assistants (ChatGPT, Perplexity), a steady stream of genuine positive reviews is what makes them recommend you.
Google Business Profile, Yelp, Tripadvisor, Trustpilot. For healthcare we add Doctify; for trades we add Checkatrade and TrustATrader review exports.
Never. Buying or soliciting fake reviews is against Google’s spam policies. We build a real review velocity through better experience and consistent asking, not faking.
I write every response myself based on the reviewer’s text, your business context, and any relevant history. Reviewed and edited before it goes out — never a blank template, never auto-sent.
Within 24 hours on Core (we surface it to you with a draft). Within 12 hours on Growth (we send after your review window). Google’s own research says responding within a day is the strongest signal.
On Core we flag it and recommend escalation via the platform’s own removal process. On Growth we handle the escalation for you.
Only ones that violate a platform’s policies can be removed. The others stay. Our work is around the response, not the deletion.
Ready to see what you're working with?
Reviews are the proof mechanism. They’re the single thing a prospect looks at before they decide who to call. The investment in management shows up directly in call volume and directly in your AI visibility responses.
A quick honest note.
Fees cover the work we do, not outcomes we don't control. Once a fee is paid, it's not refundable — the work begins immediately. Search engine rankings, third-party platform decisions, audience reception: those are outside anyone's control. What we control is doing the work, reviewing it personally, and showing you every step in the dashboard. Full terms.